At foie-gras-ramajo.com, your trust is the key to our success, and we respect your privacy. The data privacy policy transparently describes which data is processed by foie-gras-ramajo.com, how and for what purpose.

What data is collected?

We only collect the data required to process your order and to communicate with you as part of our commercial relationship.

In accordance with regulations, we do not collect data revealing racial or ethnic origin, political, religious or philosophical beliefs or trade union membership, personal genetic data, personal biometric data, personal data concerning health or personal data concerning the sex life or sexual orientation of an individual.

The data you enter on the site

Newsletter subscription

On our site, you can subscribe to the newsletter of foie-gras-ramajo.comBy entering your e-mail address and clicking on the "Subscribe" button. By subscribing, you will receive the newsletters to which you have subscribed.

You can unsubscribe at any time by using the unsubscribe link in the newsletters you receive or via our online unsubscribe form on our website.

Create an account

By creating an account, you provide the essential data enabling foie-gras-ramajo.com to process your future orders on the site and to communicate with you to follow up your order. In addition to your email address, you must provide the following information:

• Title, surname and first name,
• Postal address,
• Phone number,
• Email
• Date of birth (optional)
• Login and password for your account
• IP address used to create account or place order

if you are a professional, we require additional information to enable us to adapt the invoicing of your order:

• Company name,
• SIREN and VAT numbers

Customer support contact

If you use the contact form to contact one of the various departments of foie-gras-ramajo.comLike customer service, you enter your name, e-mail address and telephone number. You may be asked to provide other information in your message, such as an order number, to enable us to process your request.

Delivery addresses

When you place an order on the site, you can enter delivery addresses other than the one entered when creating your customer account. This can be done when you place your order, at the delivery method selection stage, or on your customer account in your personal address book.

Payment of your order

When you choose an electronic payment method, you need to enter your credit card details, for example. foie-gras-ramajo.comNever stores your credit card numbers and delegates this processing to its service providers Paybox and Crédit Agricole.

The products in your order

When you add products to your shopping cart for purchase, we associate the products in your order with your customer account to enable your order to be processed.

Product notification entry

From your customer account, you can leave a comment on products you have previously ordered.

Search for a product on the site

When you use the site's search engine, we record search keywords to improve our search engine results and for statistical purposes.

Automatically collected data

When you connect to foie-gras-ramajo.com, we record site usage data for site management purposes, such as the operation of the product basket or the connection to your customer account, or for audience measurement purposes, in particular to measure the number of pages viewed, the number of visitors, the geographical origin and the referring sites through which you found us foie-gras-ramajo.com.

To collect this data, foie-gras-ramajo.comUses your IP address, session identifiers and cookies. We also collect technical data such as our browser, your type of internal connection or your devices to improve the technical operation of the site.

How is your data used?

Your data is used in a number of different ways, as described below.

Your product orders

Foie-gras-ramajo.com mainly uses your data to process each of your orders and in particular the following points:

-         Know who to invoice for the order,

-         Know who to deliver to and manage your address book,

-         Ensure that you have access to order tracking via the site or by email,

-         Transmit delivery information to parcel carriers.

Customer relations at Foie-gras-ramajo.com

We use your data to communicate with you about your orders (order confirmation, parcel tracking), to process your complaints, to collect your feedback about your shopping experience and products, and to send you emails you have subscribed to such as product availability alerts.

If you have subscribed to the site's newsletter, you may receive e-mails targeted at your purchasing habits or personalized with your information.

Improving the customer experience

Foie-gras-ramajo.com uses data from your previous orders to enable you to find your favorite products quickly from your customer account and to offer you the best possible experience on its site (improved product and shelf organization on the site).

Fraud prevention and control

Occasionally, foie-gras-ramajo.com reserves the right to verify the data communicated at the time of placing your order and to adopt security measures to avoid fraudulent payments. Foie-gras-ramajo.com may request proof of identity and address, which will be used to process the verification. No response from you, foie-gras-ramajo.com may have to cancel your order.

Who do we share your data with?

Data sharing

The foie-gras-ramajo.com is to offer you the best products and deliver them to your door. Foie-gras-ramajo.com does not sell your data to other companies.

Your data is accessible to authorized persons within foie-gras-ramajo.com, when access is necessary to process our customer relationship.

Foie-gras-ramajo.com uses service providers, acting as subcontractors, who may receive personal data required to carry out the services entrusted to them, such as managing payments on our site, delivering your orders, collecting customer feedback, sending emails or hosting the site.

Your personal data may be transmitted to authorized administrative and judicial authorities upon request.

With your consent, some advertising providers may collect anonymous personal data such as your IP address and place an anonymous cookie on your computer or cell phone.

Data hosting

Your personal data is hosted within the European Union. If data is transferred outside the European Union, foie-gras-ramajo.com ensures that it works with service providers and in destinations that offer the same level of protection as that offered by the European Union.

Data retention period

Data conversation times comply with CNIL recommendations and legal obligations.

At the end of the periods indicated below, data may be anonymized or archived in order to comply with legal or fiscal statutes of limitation.

Data controller

Foie-gras-ramajo.com Société, registered with the RCS of Auch under number 395 271 885 00018, having its registered office at Lieu dit merlet 32190 Dému, France, represented by M. SOUBIRAN Pierre Marie, is responsible for the processing of data collected in connection with the use of the services offered by Foie-gras-ramajo.com.

Your rights

In accordance with the regulations on personal data, you have the following rights concerning your personal data.

-         Right to object to the processing of your personal data,

-         Right of access to your personal data processed by us,

-         Right to rectify them,

-         Right to erasure,

-         Right to data portability,

-         Right to restrict processing,

-         The right to set up instructions for the storage, deletion and communication of your personal data after your death.

You can exercise your rights:

-         By e-mail to contact@foie-gras-ramajo.com by attaching any document proving your identity.

-         By post, accompanied by a copy of any identity document, to the following address Foie-gras-ramajo.com Lieu dit merlet 32190 Dému, France

We respond to your requests within 1 month of receipt.

With regard to cookies, please consult your cookie policy below.

Personal Data Protection Officer

Foie-gras-ramajo.com has appointed a Data Protection Officer. He can be contacted by e-mail at the following address: contact@foie-gras-ramajo.com or by post Foie-gras-ramajo.com Délégué à la protection des données personnelles, Lieu dit merlet 32190 Dému, France.

Data security

Foie-gras-ramajo.com makes every effort to protect your personal data, through physical, electronic and administrative security measures. This includes means of access to Foie-gras-ramajo.com, we are also committed to increased vigilance over access to information, to prevent any intrusion, alteration or disclosure of data.

We use the https protocol for browsing our site and encrypting data transmitted via the site.

The security of your personal data is everyone's business. We recommend that our customers use security software to protect their own terminals (computer, smartphone and tablet), change their password regularly with a strong one, and log out of their account after using Foie-gras-ramajo.com, especially if you share your terminal with other users.

Cookie policy Foie-gras-ramajo.com

When you visit and browse our site www.foie-gras-ramajo.com, cookies are placed on your computer, cell phone or tablet. We use cookies to identify you, to manage your identification to your account and to your shopping cart, and to enable you to use our site in the best conditions. We also use cookies from third-party software such as our Google Analytics statistics tracking tool. On the page below, you will find information to help you understand how cookies work and how to set your browser to accept them.

What is a cookie?

Cookies are small files containing data relating to your browsing on the site (e.g. basket number, customer account number, page IDs, etc.). Cookies are used by browsers to facilitate site navigation.

The cookies on Foie-gras-ramajo.com

Cookies Foie-gras-ramajo.com

These are cookies specific to the operation of our site and deposited on your browser. We use them to manage your authentication (customer account, shopping cart, order). They are necessary for the proper functioning of our site. These cookies do not contain any personal information, which is stored in your customer account.

Our partners' cookies

Our site has signed agreements with a number of partners who are involved in tracking our statistics (Google Analytics) or in advertising operations on our behalf (advertising agencies, affiliation platforms). These partners may also place cookies on your browser. These cookies are then used exclusively to collect non-nominative information relating to the services we entrust to them. This information may relate, for example, to the pages visited or the fact of validating an order on our site. These cookies can then be used to personalize advertising sent to you on our site or on partner sites.

In all cases, the data collected through these cookies is used exclusively for the needs of our site and in accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended.

The different types of cookies used on our site

Cookies required for site operation.

These cookies are used to operate our site's main functions (e.g. access to your customer account, identification of your shopping cart). Without these cookies, you will not be able to use our site normally or place an order via the Internet. These cookies are used exclusively by our site and their data is necessary for the proper operation of the site.

Analytical cookies

We use the services of Google Analytics to measure our audience and statistics of consultation of our site. This service is based on the use of cookies.

Here is the list of partners we work with:

-         Google Analytics

Advertising cookies

We have signed agreements with various advertising services and agencies that use cookies to manage the display of advertisements based on your centers of interest. These advertisements are displayed on partner sites while you are browsing the Internet. These cookies are also used to measure the effectiveness of advertising campaigns implemented by our partners.

Refusing these advertising cookies will not prevent you from using our site in good conditions. It will prevent our advertising partners from taking into account your preferences on our site in order to send you targeted advertising when you visit one of the sites in their distribution network. Nor will it reduce the number of advertisements on sites in their network.

It is impossible for us to list these cookies exhaustively here as they are managed by third parties and their list changes regularly, but here are the main partners we work with:

• Google Ads,
• LinkedIn,
• Facebook.

Accept or decline cookies

You have the choice of accepting or refusing cookies, and can manage your preferences via your Internet browser. Please note, however, that refusing the cookies required for our site to function correctly may prevent you from finalizing an order on our site.

You can choose to accept or decline cookies. Your browser can also be set to notify you when cookies are placed on your computer, and to ask you to accept them or not. It is then up to you to accept or refuse cookies on a case-by-case basis, or to refuse them systematically once and for all.

The way in which these preferences are managed varies according to the browser used. Here is an overview of the instructions for the main browsers:

With Internet Explorer

In Internet Explorer, click on Tools, then Internet Options.
Go to General / Browsing history / Settings.
Click on the View files button.
Sort all files alphabetically, and look for those beginning with the prefix "Cookie". The ones we use on Foie-gras-ramajo.com are followed by the expression "bienmanger".
Select any cookies containing the name "ramajo" and delete them if you do not wish to accept them.
Close the file list window, then click OK to save your choice.

With Firefox browser

In the "Tools" tab, select the "Options" menu
Then select "Privacy" and click on "Show cookies"
Locate files containing the name "ramajo" Select and delete them.

With Safari browser

In your browser, choose Edit > Preferences.
Click on Security.
Click on Show cookies.
Select all cookies containing the name "ramajo" and click on "Delete".
After deleting cookies, click on Done.

With Google Chrome

Click on the Tools menu icon.
Select Options.
Click on the Advanced Options tab and access the "Privacy" section.
Click on the Show cookies button.
Locate files containing the name "ramajo" Select and delete them.
Click on "Close" to return to your browser